Privacy Policy

Last updated: November 2025

Summit Mechanical Services Ltd (‘Summit’, ‘we’, ‘our’, or ‘us’) is committed to protecting your privacy and handling your personal information safely and responsibly. This policy explains how we collect, use, and store your data — and the rights you have under UK data protection law.

1. Who We Are

Summit Mechanical Services Ltd,
Unit F, Jaguar Point Business Park,
5 Mannings Heath Road,
Poole, BH12 4NQ


Email: info@summitmechanical.co.uk

Telephone: 01202 096 836

We are registered in England and Wales and operate as a provider of air conditioning, ventilation, and refrigeration services across Dorset and the wider UK. For data protection purposes, Summit Mechanical Services Ltd is the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact details: your name, email address, phone number, and postal address.
• Service details: information relating to the work we carry out for you, such as property type, service frequency, and system specifications.
• Payment information: where applicable, limited details necessary to process payments (handled securely via our payment provider; we do not store full card data).
• Communications: copies of emails, messages, and phone correspondence with you.
• Website data: information collected automatically via cookies or analytics tools (see Section 6).

3. How We Use Your Information

We use your personal data to:

• Provide quotes, carry out services, and manage your account.
• Respond to enquiries and communicate about scheduled work.
• Process payments and send invoices.
• Improve our services and website performance.
• Comply with legal or regulatory obligations (e.g. HMRC record-keeping).

We will only collect and use your data where there is a lawful basis to do so, such as:

• Contractual necessity: to deliver the services you request.
• Legitimate interests: to improve our business and respond to enquiries.
• Legal obligation: to meet financial or compliance requirements.
• Consent: where you have explicitly agreed (for example, to receive marketing emails).

4. How We Store and Protect Your Data

We store personal data securely using encrypted systems and password-protected software. Access is limited to authorised staff who require it to perform their duties. We retain your data only for as long as necessary to fulfil the purposes outlined above or as required by law. When it is no longer needed, data is securely deleted or anonymised.

5. Sharing Your Information

We never sell your personal data.
 We may share limited information with trusted third parties who help us operate our business, such as:

• IT, hosting, and website providers
• Payment processors
• Subcontractors assisting with service delivery (where necessary)

These third parties are bound by confidentiality and data protection obligations.  If required by law, we may also disclose your data to government or regulatory authorities.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyse traffic. Cookies are small text files stored on your device that help us understand how visitors use our site. You can manage or disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

7. Your Rights

Under UK data protection law, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (where legally permissible).
• Object to or restrict certain types of processing.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@summitmechanical.co.uk.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies before submitting any personal data.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in the law or how we handle your data. The latest version will always be available on this page and will show the date of last revision.

10. How to Contact Us

If you have any questions, concerns, or complaints about this policy or how we handle your data, please contact us at:

‍Email: info@summitmechanical.co.uk
‍Phone: 01202 096 836
‍Post: Summit Mechanical Services Ltd, Unit F, Jaguar Point Business Park, 5 Mannings Heath Road, Poole, BH12 4NQ

If you are unsatisfied with our response, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.